Shipping Policies
We offer free shipping to all domestic (US) orders with a total value of $80 or more. We ship within 1 business day (Monday through Friday). See below for estimated transit times.
Domestic orders (USA)
All Domestic orders ship via USPS First Class or Priority Mail (transit time is usually 1-3 business days). We at times use Fedex ground for larger orders (transit time is usually 1-3 business days).
International Orders
All international orders ship via USPS First Class International (2-4 weeks). We now prepay duties and taxes for CANADIAN orders. For all other international orders, we are not responsible for paying any fees that accrue at customs such as duties, importing fees and taxes. Please read important information about shipping internationally below.
USPS First Class International
This is the cheapest shipping option we can offer for international shipping. This option does not, however, provide an international tracking # or insurance. There is no guarantee that your order will not get lost in transit and we cannot reimburse you if the order is lost. Having said this, packages usually make it to their destination. We will provide a tracking # for the order but this # will only track the package within the USA.
Wrong address or lost package?
In the rare instance that your package is lost, please contact us at
info@apoterra.com and we'll do our best to solve the problem. If you provided us with the wrong address and your package is lost, we will need you to cover the shipping costs to reship your order.
Returns/Exchanges
Not happy with your products and/or results? We encourage you to reach out to our customer service team (which includes licenced estheticians) for product and skincare advice via info@apoterra.com. We're happy to provide personalized support and skincare advice, in the hopes of helping you achieve your skin goals.
If you are still not happy, we have a 30 day money back guarantee.
We want you to love your purchase—and we stand by our products.
If for any reason you’re not fully satisfied, you may return your item within 30 days of receipt. We’ll be happy to offer you either a full refund (minus shipping charges) or store credit for the amount paid.* To initiate a return, simply complete our return form within 30 days. Once we receive the returned product, we’ll process your refund or credit promptly.
*Please note: Due to repeated misuse of our return policy, returns must meet the following criteria to qualify for a refund or store credit: Product must be at least 75% full, returns must be initiated within 30 days of receiving your order, and if your order included free items, your refund may be adjusted to reflect the value of those items if they are not returned.
We’re committed to ensuring your satisfaction—and appreciate your understanding as we maintain a fair and respectful return policy for all customers.
