We offer free shipping to all domestic (US) orders with a total value of $75 or more. We ship within 1 business day (Monday through Friday). See below for estimated transit times (all orders ship from Waterbury, CT (USA) where all products are also freshly handcrafted).
// Domestic orders (USA):
All Domestic orders ship via USPS First Class (3-5 business days) or Priority Mail (1-3 business days).
We at times use UPS ground for larger orders (3-5 business days). If you choose UPS when checking out, please keep in mind that UPS does not deliver to P.O. Boxes.
// International Orders:
All international orders ship via USPS First Class International (2-4 weeks). We are not responsible for paying any fees that accrue at customs. Please read important information about shipping internationally below.
USPS First Class International
This is the cheapest shipping option we can offer for international shipping. This option does not, however, provide an international tracking # or insurance. There is no guarantee that your order will not get lost in transit and we cannot reimburse you if the order is lost. Having said this, packages usually make it to their destination. We will provide a tracking # for the order but this # will only track the package within the USA.
// Wrong address or lost package?
In the rare instance that your package is lost, please contact us at firstname.lastname@example.org
and we'll do our best to solve the problem. If you provided us with the wrong address and your package is lost, we will need you to cover the shipping costs to reship your order.
Not happy with your products and/or results? We encourage you to schedule a free 15 minute video consultation with our on staff licensed esthetician. Schedule a consultation here or learn more about our video consultations here.
If you are still not happy, we have a 30 day money back guarantee. We promise to deliver high-quality products, in good condition, to your door. If, for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original packaging within 30 days of receiving your order. We promise to process your request in a timely manner. To return your order, please fill out our returns form here: https://www.apoterra.com/pages/returns