\ˈa-pō\ ter·ra : from the earth
Shipping Policies
We ship most orders by the next business day (Monday through Friday).  See below for estimated transit times.


// Domestic orders (USA):

All Domestic orders ship via USPS First Class (3-5 business days) or Priority Mail (1-3 business days).  
We at times use UPS ground for larger orders (3-5 business days).  If you choose UPS when checking out, please keep in mind that UPS does not deliver to P.O. Boxes.


// International Orders:

All international orders ship via USPS First Class International (2-4 weeks) or USPS Priority Mail International (2-4 weeks). We are not responsible for paying any fees that accrue at customs. Please read important information about shipping internationally below.

 

USPS Priority Mail International
This option comes with insurance and an international tracking #.  Choosing this option allows us to reimburse you or ship a new package in the rare instance that your order may be lost in transit.


USPS First Class International
This is the cheapest shipping option we can offer for international shipping. This option does not, however, provide an international tracking # or insurance. There is no guarantee that your order will not get lost in transit and we cannot reimburse you if the order is lost. Having said this, packages usually make it to their destination.  We will provide a tracking # for the order but this # will only track the package within the USA.


 

// Wrong address or lost package?

In the rare instance that your package is lost, please contact us at info@apoterraskincare.com and we'll do our best to solve the problem.

 

 

Returns/Exchanges

We have a 30 day money back guarantee.  We promise to deliver high-quality products, in good condition, to your door. If, for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original packaging within 30 days of receiving your order. We promise to process your request in a timely manner. To return your order, please fill out our returns form here: https://www.apoterra.com/pages/returns