// Domestic orders (USA):
All Domestic orders ship via USPS First Class (3-5 business days) or Priority Mail (1-3 business days).
All international orders ship via USPS First Class International (2-4 weeks). We now prepay duties and taxes for CANADIAN orders. For all other international orders, we are not responsible for paying any fees that accrue at customs such as duties, importing fees and taxes. Please read important information about shipping internationally below.
Not happy with your products and/or results? We encourage you to reach out to our customer service team (which includes licenced estheticians) for product and skincare advice via firstname.lastname@example.org. We're happy to provide personalized support and skincare advice, in the hopes of helping you achieve your skin goals.
If you are still not happy, we have a 30 day money back guarantee. We promise to deliver high-quality products, in good condition, to your door. If, for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original packaging within 30 days of receiving your order. We promise to process your request in a timely manner. To return your order, please fill out our returns form here: https://www.apoterra.com/pages/returns