Shipping + Returns Policies

Shipping Policies
We offer free shipping to all domestic (US) orders with a total value of $75 or more.  We ship within 1 business day (Monday through Friday).  See below for estimated transit times.


// Domestic orders (USA):

All Domestic orders ship via USPS First Class or Priority Mail (transit time is usually 1-3 business days).  
We at times use Fedex ground for larger orders (transit time is usually 1-3 business days).  



// International Orders:

All international orders ship via USPS First Class International (2-4 weeks). We now prepay duties and taxes for CANADIAN orders.  For all other international orders, we are not responsible for paying any fees that accrue at customs such as duties, importing fees and taxes. Please read important information about shipping internationally below.




USPS First Class International
This is the cheapest shipping option we can offer for international shipping. This option does not, however, provide an international tracking # or insurance. There is no guarantee that your order will not get lost in transit and we cannot reimburse you if the order is lost. Having said this, packages usually make it to their destination.  We will provide a tracking # for the order but this # will only track the package within the USA.



// Wrong address or lost package?


In the rare instance that your package is lost, please contact us at info@apoterra.com and we'll do our best to solve the problem.  If you provided us with the wrong address and your package is lost, we will need you to cover the shipping costs to reship your order.

  


Returns/Exchanges

Not happy with your products and/or results? We encourage you to reach out to our customer service team (which includes licenced estheticians) for product and skincare advice via info@apoterra.com. We're happy to provide personalized support and skincare advice, in the hopes of helping you achieve your skin goals.  

If you are still not happy, we have a 30 day money back guarantee.  We promise to deliver high-quality products, in good condition, to your door. If, for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money* (excluding delivery charges). Simply return your merchandise with the original packaging within 30 days of receiving your order. We promise to process your request in a timely manner. To return your order, please fill out our returns form here: https://www.apoterra.com/pages/returns

*Due to frequent abuse of our 30 day policy, we have had to update our terms. Upon receiving returned product, we will offer you a store credit for the amount you paid for the item(s) returned, or a refund for the amount you paid, excluding delivery charges. If your order included any free items, your refund value may be adjusted to reflect the value of any free items that you keep. To qualify for a refund, the refund request should be made within 30 days of receipt, and returned product must be 75% or more full of the original product/formula.